Genpact : Genpact started its journey as a division of GE in the year 1997. Today, they are considered as global leader in Business Process Outsourcing (BPO) in banking sector. Along with banking sector, they serve Finance, Capital Markets, Consumer Goods, Retail, Insurance, High Technology, and Industrial Manufacturing industry segments. Their BPO business is among the most profitable vertical, among all verticals.
Being a public reputed and reckoned firm, it is a well known globalized business process management and services company. Started in year 1997 and standing for ˜Generating Business Impact, it has been providing robust and efficient digitally powered business process management and services. Following its patented Lean Digital enterprise architect and Smart Enterprise Processes framework, it used to re-imagine its clients operating models involving back and middle offices. Started as a business unit based within General Electric, in year 2005, it is known to become an independent firm lending its unique DNA and process expertise in Lean management to clients all across GE and later in 2007, it became a publicly traded firm. Till year 2005, the company has expanded its horizons to more than 19000 employees with an annual revenue generation of about US $491.90 million and later to be equipped with more than 75000 employees and annual revenue generation of about US $2.46 billion. The biggest shareholder of the company is Bain Capital that has a strategic objective and motive to grow and expand the company further. The industry domain expertise and business process experience along with critical operations helped the company to create a distinctive heritage and culture helping it to drive the best alternative across analytics, technology and organizational design. Serving its expert solutions across 25 nations worldwide, it has about 70 delivery centers and a wide base of 800 global clients. Serving across varied industries such as automotive, capital markets, consumer goods, healthcare, high tech, industrial manufacturing, life sciences, regulatory affairs, telecommunications, banking, finance, energy, chemicals, hospitality, retail, insurance, media, transportation and more, the capabilities of the reckoned BPO firm lies in digital, analytics, consulting and transformation. In addition, it has won and been awarded with many achievements on a global level like in 2015, it has been ranked at second position as per Business Today in BPO, ITES and KPO segment and more.
- Address - Plot No: 90-B, Pascos Building, Udyog Vihar, Sector-18, Sector 18, Gurgaon, Haryana
- Tel - 0124 663 4005
Convergys India Services Pvt. Ltd : Convergys is offering Customer Management Solutions to different sectors form more than 30 years now. Their main offerings are Customer Management and Information Management services to clients in Finance, Banking, Insurance, Technology, Healthcare, Communications, Media, and Retail sectors. They have 68+ Delivery centers spread in different countries and talent pool of 76000+ professionals. They are among the most preferred BPO employer in Gurgaon and have been awarded as Best Place to Work several times.
- Address: Convergys Vipul Agora, Gurgaon Vipul Agora, 4th Floor, Sector - 28, Chakarpur, Next to Sahara Mall, MG Road, Gurgaon, Delhi, 122001 India
- Website Address: http://www.convergysindia.in
Salient BPO
- Address - Bestech Business Tower, Ist Floor, Sector-48, Sohna Road, Gurgaon, Haryana - 122020.
- Phone - 91-124-4343434
- Fax - 91-124-4343409
- Email - info@salientbpo.com
InterGlobe Technologies (IGT) is a leading IT and outsourcing service provider to travel and hospitality industry. It is a travel domain expert and provides tailor made BPO services to help clients to maximize business performance. IGI is focus on delivering innovative technical & back office solutions to the eminent travel companies. IGT is the child company of InterGlobe Enterprises Limited and has more than 5000 travel experts that are committed to provide innovative solutions.IGT is often facilitated with prominent awards because of its incredible contribution in outsourcing industry and excellent client’s services. Recently in 2013 company is listed in GS100 list by cyber media for showcasing leadership in IT and BPO industry. Also in the same year company is listed in Best work places in India by Great places to work.
- Address - Block 2B,DLF Corporate Park DLF City,Phase - III, Gurgaon - 122002. Haryana, India
- Tel - +91-124-2358201
Hartron Communications Ltd is a private venture and listed in Mumbai stock exchange.Established in 1988 and providing excellent services from last 26 years, fostering clients to enhance their sales by offering outstanding back office support that improve customer satisfaction. Company provides services to industries from different verticals that include telecom, insurance, technology, banking, finance, healthcare, retail, manufacturing etc. Company has started offering BPO support in 2000 and today has more than 2000 talented customer care executives are associated with the company. Hartron Communications Ltd works with a vision to accommodate right person at right place and often organize training sessions to improve the skills of employees.
- Address - Institutional Area, Sector 32, Gurgaon, Haryana 122020
- Phone - 0124 258 1885
- Address: Indiabulls House , 448-451, Udyog Vihar, Phase- V, Gurgaon, Haryana, 122020 India
- Website Address: http://www.ibtechnology.com
Hero BPO is another growing BPO company of Gurgaon, located in DLF cyber city. Company has talented team of professional that provide 24 by 7 customer support services that include Inbound & Outbound, Email & Chat Service and Technical support. Hero BPO offers tailor made services according to the need of customers.
- Address: HeroBPO, DLF Building No: 10, Tower - B, 4th Floor, DLF Cybercity, Phase II, Gurgaon, Haryana, 122002 India
- Email: contactus@HeroBPO.com
- Website Address: http://www.herobpo.comkm
GMT Infotech is a prominent business process outsourcing company that provides BPO solutions (Inbound & Outbound support) to eminent clients. Company has numerous potential clients in domestic and international market.
- Address: GMT Infotech Private Limited Level 4, Tower A, SEZ Building #14 DLF Cyber City, Gurgaon, Haryana, 122002 India
- Website Address: http://www.gmtpl.com
John Keells BPO is counted among the fastest growing outsourcing companies in Gurgaon. It is the part of John Keells Holdings PLC company that provide BPO services to mid tier companies. Company provide flexible & tailor made service offerings according to the need of customer. It has talented team of BPO experts and conducts several training sessions to groom them.
- Address: 8th Floor, Tower B & C, Building No. 6, DLF Cyber City, Phase III, Gurgaon, Haryana 122002 – India
- Tel - 91.124.676.2000
- Fax -91.124.676.2099
SERCO BPO is a global BPO service provider and has over 50 years of experience in outsourcing industry. It focuses on the client’s requirements and helps them to provide outstanding support to their customers. SERCO BPO has huge client tale that includes government organizations, fortune 500 companies and manage their crucial business process by focusing of customers need. SERCO works on their value and believes in nurturing employees by offering more responsibility, so they can apply their thoughts & ideas to bring quality results.
- Address - Udyog Vihar III, Sector 20, Gurgaon, Haryana 122008
- Tel - 0124 400 1100
Incedo Inc – Incedo is an Information technology provider company established in the year 2011. Their parent company Indiabulls, is a leading name in finance sector in country. They also have a division of BPO outsourcing, where they offer range of outsourcing services such as Payroll management, Transcription services – voice to text, research, data management, customer support and technical service desk. They have state of the art infrastructure and team of young and dynamic members for carrying out BPO services. They are certified with ISO 27001:2013 certification. They provide end to end support to clients through complaint management, account maintenance, collection, complaint management, customer satisfaction surveys, loyalty program management, retention, Cross-sell & up-sell, proactive chats & social media interactions, sales campaign management, telesales & lead -generation, Pre-payroll services, Payroll processing, Post-payroll services and many more. Headquartered at Gurgaon, their second delivery office is located at Bangalore. They have Offices in United States, South Africa and Delivery Centers in India.
Website: https://www.incedoinc.com/
Radical Minds – Radical Minds is a leading and trusted professional business outsourcing company, which is known for their superior service at very effective cost. They had a very humble beginning in the year 2010. Today, they are the well known outsourcing company around the world with 100+ global clients served till now. They offer high operational efficiency & flexibility and lesser operating cost. Their main BPO offerings are Transitioning & Managing Customer Service, Customer Retention Management, Lead Generation, Sales & Marketing, Data Entry, Order Processing, Collections and Third Party Verification. Their customer relationship management is excellent. They have a team of young and dynamic people, who focus on customer satisfaction, help in developing good strategies and increase sales and profit of the company. They generate leads for customer’s business at almost half the operational costs. Their whole process is outsourced at a very cost effective rate. They have happy clients list that have outsourced their customer retention, Lead Generation, Sales & Marketing, Data Entry, Order Processing, Collections etc.
Website: http://www.radicalminds.in/
HCL BPO – India’s leading Information Technology Company HCL started its BPO division in the year 2001. They offer world class outsourcing services to domestic and international clients. They offer customized services and solutions such as Finance and Accounting, Supply Chain Management, Human Resources Outsourcing, KPO/Analytics and Customer Relationship Management. Their BPO services has clientele in various industries such as Banking and Capital Markets, Insurance, Healthcare and Pharmaceutical, Telecom, Media, Retail and Consumer Packaged Goods, Travel, Transportation and Logistics. They follow unique IGDM model which is capable of reducing 75% operating cost. Many European banks have outsourced their various operations to HCL. Their client list includes mid-sized companies to Fortune 500 global companies. They follow strict data security processes and makes sure that there is absolutely no data theft. Their team is a mix of experienced and fresh & young talent, who works in both day and night shifts to cater domestic and international customer’s requirements. They have BPOs in Noida and Gurgaon. Their Gurgaon Office is located at Udyog Vihar.
Website: http://www.hcltech.com/
WNS Global – WNS has an interesting inception story. This Company was founded in the year 1996 as a part of British Airways, to cater to the needs of British Airways only. In the year 2003, they got their own identity and started offering Business Process Management solutions to customers all across the world. Today, they are considered among Top 15 BPO Companies in the world. They have 40 Offices and Delivery Centers spread in different countries. Together, they serve 200+ clients, including fortune 500 Companies.
Website: http://www.wns.com/
Infosys BPO - Infosys needs no introduction. This Company is perhaps the first company, which has bought Information Technology in India. In April 2002, they started their Business Process Outsourcing Company, which primarily focuses on providing end to end business solutions to their clients. They started with India operations only, but today they have delivery centers in 14 countries around the world and are considered as one of the most trusted BPO Company in the world. They offer a wide range of services, namely Customer Service Outsourcing, Finance and Accounting, Human Resources Outsourcing, Legal Process Outsourcing, Sales and Fulfillment, Sourcing and Procurement Outsourcing, Business Transformation Services, Indian Domestic BPO Services, Digital Business Services, and latest Robotic Process Automation. Whatever is the requirement of the client, Infosys BPO has the solution. They follow a process oriented model for carrying out their services, and hence have successfully delivered thousands of projects globally. They have truly global workforce of 33,798 professionals from 14 countries. They also invest in training of their employees. They have a full fledge training division, by which they keep imparting various skills in their employees. Their well trained team is their key strength and always strives to give better and newer solutions to their clients. Their headquarter is located at Bangalore and have BPO delivery centers at key cities in India and are present in China, Poland, Australia, The Czech Republic, South Africa, The Netherlands, Brazil, Ireland, Mexico, Singapore, Costa Rica, Puerto Rico, The Philippines and USA. Their main business comes from North America (48%), Europe (38%), India (4%) and Rest of the world (14%). It serves many Fortune 500 Clients and has received many accolades and awards for their work. As a fact, they have received 60+ awards in last 5 years at well known international platforms. Some of their recent awards are Shared Services and Outsourcing Network (SSON) Excellence Awards for Australasia, 2020, FKCCI Export Excellence Award 2020, NOA Professional 2020 awards, Top Employer Poland 2020, Indian Statistical Institute's Six-Sigma Case Study Competition and many more.
Teleperformance India - Teleperformance is a Multinational Company, which was established in the year 1978 in Paris, France. It entered in India in the year 2001 with its subsidiary Teleperformance India. They have 4 decades of experience in business and are present in 65 countries around the world. They are among few Companies in the world, who have the expertise and capability to deliver in 75 languages. They have a total of 311 Contact Centers and have a global talent pool of 190,000 professionals. They not only have Happy Customers but also have happy and satisfied employees. They have been voted many times as Best Company to work with in India, Brazil, Mexico, Portugal, and Dominic Republic. Teleperformance India won Best Workplaces award in 2020. Their main business is Business Process Outsourcing which includes Customer Relationship Management, Technical Support - Voice and Non-Voice, Collections, Debt Collections, Back Office Support, Back Office Fraud Prevention, Sales, Cross Sales, Social Media, Customer Acquisitions etc. They provide Omni-channel solutions such as Digital Solutions, BPO Non-Interaction, Analytics Solutions, Contact Center Solutions, Internet Interactions, VIP and Specialized Solutions, Self-service and Infrastructure etc to various verticals across Automotive & Transportation, Broadband Internet/ DSL, Energy & Utilities, Financial Services, Games, Government, Healthcare, Insurance, Manufacturing, Media and Publishing, Pharmaceuticals, Retail, Technology, Telecommunications, and Travel & Tourism domains. This Company understands customer's needs first and as per customer's requirements, they tailor their solutions. Another USP of Teleperformance is that they take proper measures to secure their client's data. In short, they can be considered as experts in Omnichannel, Contact Center on Demand, Analytics Solutions, Home-Base, VIP Solutions, Digital Solutions, Face-to-Face Solutions, Internet Interactions, Technical Support, BPO, Credit and Collection, Social Media, Business to Business (B2B), and Rich Customer Experience services. They have award winning measures and skilled team who prevents any kind of Data Theft. They are the trusted company in the world. In mid 2020, they were selected as partner in Sensei Project to predict the outcome of Brexit votes in the United Kingdom, using data mining of social media. They use innovative measures to provide out of the box solutions to customers. They have extensive reach in almost all the parts of the world and hence, are able to provide customers diversified solutions from different regions.
Infosys BPO : Infosys BPO is 100% subsidiary of Infosys Limited, which is considered as India's second largest Information Technology Company. Infosys BPO has deep understanding of handling outsourced Business Processes. They offer start to finish outsourcing services to their customers, with a proven track record of successfully handling customer's business challenges.
The company was established in the year 2002 by parent IT giant Infosys, with a vision to completely focus on Business Process Outsourcing services. The company was first named “Progeon Limited, as a joint venture between Infosys Limited and Citibank Investments. In the year 2006, Infosys fully acquired all shares of the company and renamed it as Infosys BPO.
Infosys BPO offers integrated outsourcing services of different business processes such as Customer Service Outsourcing, Finance and Accounting, Human Resources Outsourcing, Legal Process Outsourcing, Sales and Fulfillment, Sourcing and Procurement Outsourcing, Digital Business Services, Business Transformation Services, and Robotic Process Automation. What makes them different from other companies id their integrated IT technology usage and approach towards customer's business challenges and ability to offer services in multiple global languages. They are capable of handling most complex Finance and Accounting business processes and have been acknowledged by Analyst companies and are positioned as Leaders Quadrant of the Magic Quadrant for Finance & Accounting BPO.
Infosys BPO has 32 delivery centers across 14 countries in the world. They are the global company with delivery centers and offices in India, Ireland, The Czech Republic, Poland, The Netherlands, South Africa, Brazil, Mexico, Costa Rica, Puerto Rico, China, The Philippines, Singapore, Australia, and The United States. They handle projects from 177 clients from all around the world.
In the year 2020, they had 34,625 employees across all of their offices. Out of which their 14500 professionals work of Finance and Accounting (F&A) processes only. Their workforce has professionals from 80 nationalities, making them true global company.
In the year 2015-16, they successfully handles 25 mil
lion invoices of Finance and Accounting Processes, 5.4 million pay slips in Human Resource Processes, completed $80 billion orders in Sales and Fulfillment Processes, serviced 300 million subscribers in Customer Service Processes.
Last Updated on 27 JUNE 2017
